Introduction

The protection of your personal information is very important to me. Please read this entire policy to ensure you understand how I use your personal information and what your legal rights are regarding this information.

This privacy policy relates to my website jamethesweep.co.uk owned by James Hughes and governs the privacy of those who use it. It outlines how I control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations.

If you have any questions regarding this privacy policy please feel free to contact me, James on 07587 134589.

About me

My name is James Hughes and I provide chimney sweeping services to clients in Kent and East Sussex. I have been in business for over 20 years and I am a member of the master guild of sweeps.

What personal information do I collect

When an individual makes a chimney sweep enquiry I collect the following personal information:-

• Forename.
• Surname.
• Home telephone number or mobile number.
• Email address.
• Postal address.
• Type of appliance that they own.

How I receive personal information

An individual can make an enquiry about my chimney sweeping services in the following ways:-

• By direct email.
• On an enquiry form on my website.
• Over the telephone.

How I store personal information

I store the personal information I receive from chimney sweep enquires in the following ways:-

• Enquiries received via direct email are
• Enquiries received via my website are stored in a database and saved as emails.
• Information from telephone enquiries is recorded electronically or on paper.

Who I share personal information with

No personal information is shared.

What I do with personal information

Personal information gathered via the telephone or website enquiry form is used to contact potential customers to discuss their sweeping requirements. Personal data is also used to remind previous clients it has been a year since their previous chimney sweep.

How long I retain personal information for

Data gathered via an email, telephone conversation or website enquiry form that does not lead to a chimney sweep is deleted. Hard copies are not kept. If a contractual agreement is in place then personal data can be kept for up to 5 years for inland revenue purposes. If clients request a sweep reminder, after a year personal data is used to contact previous clients to inform them that it is time for their annual chimney sweep.

My lawful basis for processing personal information

• Consent: the individual has given clear consent for me to process their personal data for a specific purpose.
• b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Your rights in relation to personal information

Under the General Data Protection Regulations Act 1998 you have the following rights over your personal information:-

• The right to access your personal information.

Please contact me on 07587 134589 if you would like to know what personal information I may hold about you.

• The right to data portability.

If you would like the personal information I hold about you to be sent to a third party please contact me on 07587 134589.

• The right to have your personal information corrected and deleted.

If you require me to correct any personal information about you please contact me on 07587 134589.

Unless there is an outstanding contractual obligation, if you require me to  delete any personal information about you please contact me on 07587 134589.

• The right to withdraw consent to process data (if processing data on condition of consent).

Unless there is an outstanding contractual obligation, if you would like me to remove you from my annual email reminder service please contact me on 07587 134589.

• The right to restrict and object to information processing.

If you wish to restrict or object to how I deal with your personal information please contact me on 07587 134589.

• The right to lodge a complaint with the Information Commissioner’s Office.

If you wish to complain to the Commissioner’s office please visit their website https://ico.org.uk/

Any request to change, delete or pass on personal information will need to be verified. The identity of the requester will need to be checked and ID may be required. I aim to deal with all request within 27 days.

Automated decision-making and profiling

I do not use any profiling software to identify clients, the only automated system I use is a yearly chimney sweep reminder.

Third party links on the website

I have the following third party links on my website:-

• Social media links:- All James The Sweep social media links are owned and maintained by myself.
• The guild of Master Sweeps:- A recognised industry standard for chimney sweeps, I am a member.

How to contact me

• Telephone: 07587 134589
• Email: info@jamesthesweep.co.uk
• Postal: 12 Pennington Road, Southborough, Tunbridge Wells, Kent, TN4 0SJ

If you have any questions about my privacy policy please feel free to contact me.

The Privacy and Electronic Communications Regulations (PECR) sit alongside the Data protection act and GDPR. It governs how cookies should be used.
This website jamesthesweep.co.uk uses cookies.

What are cookies

Cookies are small text files stored on your device which contain information about your browsing preferences and allows a website to recognise your device.

Rules on cookies

Under the GDPR a website is required to:-

• Inform browsers they use cookies.
• Explain what the cookies are doing and why.
• Obtain consent to store the cookies on users devices.

What I use cookies for

I use basic necessary cookies for page navigation and security.
I also use specialist analytics cookies (Google Analytics) to analyse website’s traffic.

What is Google analytics

Google analytics is a web analysis tool that generates detailed statistics about user activity for website optimisation purposes.

What information does Google analytics gather

Google Analytics sets a first party cookie on a user’s device, this sends data to Google about the visitor’s device and movement around a website. It tracks the visitor across devices and marketing channels. This information is then displayed to me via Google’s secure analytics dashboard.  For more information on Google analytics visit https://en.wikipedia.org/wiki/Google_Analytics

Can I refuse cookies

In accordance with PECR, you can choose to refuse to accept cookies and you can also withdraw any  consent, at a later date.

How do I refuse cookies

When you first start using jamesthesweep.co.uk, a cookie consent banner will be displayed allowing you to select your cookie preferences.
After you have chosen your settings, a button will be displayed at the bottom of the screen with a cog icon. Click this button at any time to change your cookie settings.

How to contact me

• Telephone: 07587 134589
• Email: info@jamesthesweep.co.uk
• Postal: 12 Pennington Road, Southborough, Tunbridge Wells, Kent, TN4 0SJ

If you have any questions about my cookies policy please feel free to contact me.